water department


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PAY WATER BILL ONLINE

NEW DIRECT NUMBER:

(910) 703 - 8912

WATER DEPARTMENT LINKS:

PAYMENT INFORMATION:

The Revenue Department accepts the following payment methods:

  • cash
  • checks
  • money orders
  • Visa
  • Master Card
  • Debit Cards with a Visa or Master Card logo

Mailed Payments should be sent to:

          Town of Spring Lake
          Water Department
          P.O. Box 617
          Spring Lake, NC  28390

If you are interested in an automated bank draft, you may complete an application at the Revenue Department or call (910) 703-8912 for more information.  Applications are also available online. (Use the Forms and Permits link above.)  Once the application is submitted, you should continue to pay your bill until you receive one that reads, "Do not pay this bill, your account will be drafted." There is no convenience fee associated with this payment method at this time.

Phone payments can be made by calling (910) 703-8912. At this time, we do not accept checks by phone. We do accept Visa or Master Card payments. To better serve you, please have your water account number ready prior to placing your call. There is no convenience fee associated with this payment type at this time.

Online payments may be submitted 24 hours a day, 7 days a week.

Please note the following regarding paying online:

  • Online payments can take up to 2 business days to post to your account.
  • If you opt to pay your water bill online the day before or the day the bill is due (the 18th of the month), there is the possibility the payment will NOT be credited to your account prior to the deadline. THEREFORE, you will still appear to owe a payment at the time disconnections are generated - meaning there may be a disruption in your water service.
  • If your services have been disconnected, please remit the $20 reconnect fee to have your services restored.
  • When using the online payment method, use your account number only. Only numerical entries made are acknowledged by the system and numbers entered are treated as account numbers.
  • There is no convenience fee associated with this payment type at this time.

HELP US BETTER SERVE YOU: Take a moment to update your account information. It is quick and easy. By doing this, we are better able to service you, reach you when we need to and provide outstanding customer service. Click here to provide the info online.


GENERAL INFORMATION

Meters are read and bills are calculated on a monthly basis.  Billings are mailed by the third day of each month.  Account balances are due and payable on the tenth (10th) day of the month.  If account balances are not paid by the close of business on the eighteenth (18th) day of the month, a $25.00 late penalty may be assessed to each account.  If the eighteenth (18th) falls on a Saturday, Sunday or holiday, the lat penalty will be added at the close of business of the first working day thereafter.  If the account balance remains unpaid following the close of business on the twentieth (20th) day of the month, utility service is subject to disconnection. Second notices will be mailed on the nineteenth (19th) day of the month for account balances that are unpaid. If the nineteenth (19th) falls on a weekend or holiday, notices will be mailed the following business day. Those accounts that remain unpaid on the first business day following the twenty-fifth (25th) day of the month will be subject to disconnection.   Accounts with a balance of thirty dollars ($30) or less will not be subject to disconnection.  If service is disconnected and the meter shows that usage that any usage has occurred between the cut off and restoration, there will be a tampering fee assessed on the account in the amount of $100.00. 

 

SERVICE INFORMATION

NEW SERVICE:

         The Revenue Department requires the following to establish new residential service:

  • picture ID
  • SSN
  • lease, deed or contract
  • deposit

             The Revenue Department requires the following to establish new commercial service:

  • picture ID
  • SSN
  • lease, deed or contract
  • deposit

Services are connected within 24 hours after the application, documents and fees are processed and received. Forms can be obtained from the Revenue Department or downloaded from the website (use the Forms and Permits link above.)

TRANSFERS:

The Revenue Department requires the following to transfer service from one location to the next:

  • picture ID
  • SSN
  • lease, deed or contract
  • service fee

All balances from the transferred location must be paid in full when transferring an account.

DEPOSITS/SERVICE FEES

Residential Deposit - new account

Tier 1 $50.00 Minimum deposit for homeowner with good credit
Teir 2 $100.00 Minimum deposit for renter with good credit
Teir 3 $150.00 Minimum deposit for all with bad credit

Residential Service Fee - Transfer

$20.00 - the deposit will transfer from your previous location and will remain on your account until your final bill.  If your final bill is larger than the deposit amount, you will be billed for the balance.  If your final bill is less than your deposit amount, we will send a refund check to your new residence.  If your refund is less than $3.00, no refund will be issued.

Commercial Deposit - new account

$75 deposit - $20 service fee - the deposit charge will remain on your account until your final bill.  If your final bill is larger than the deposit amount, you will be billed for the balance.  If your final bill is less than your deposit amount, we will send a refund check to your new address.  If your refund is less than $3.00, no refund will be issued.

Commercial Service Fee - Transfer

$20.00 - the deposit will transfer from your previous location and will remain on your account until your final bill.  If your final bill is larger than the deposit amount, you will be billed for the balance.  If your final bill is less than your deposit amount, we will send a refund check to your new residence.  If your refund is less than $3.00, no refund will be issued.

DISCONNECTION OF SERVICE INFORMATION

To terminate an account, all account holders are required to remit a disconnection of service form and must do so in person at the Revenue Collections Department.

NO ACCOUNTS WILL BE VERBALLY TERMINATED.


HELP US BETTER SERVE YOU: Take a moment to update your account information. It is quick and easy. By doing this, we are better able to service you, reach you when we need to and provide outstanding customer service. Click here to provide the info online.


WATER DEPARTMENT FAQS

  • Who do I contact to check my high water bill?
    The Revenue Department at (910) 703-8912.
  • I had a leak repaired can I get an adjustment of my bill?
    Yes, if you can show proof of a repair by a licensed plumber or produce a receipt for repair parts that you purchased and used to make the repairs yourself.  Town rules limit leak adjustments to one per customer per year.
  • Who can make adjustments to my bill?
    Only the Revenue Supervisor, the Finance Director or the Town Manager can adjust your bill in accordance with the rules established by the Board of Aldermen.                                                                         
  • When does a request for an adjustment need to be made by?
    Request for all adjustments need to be submitted by the 10th day of the month in order to be processed by the 18th. All adjustments submitted after the 10th day of the month will be processed the following month.
  • The lady on the phone said I was due an adjustment, how do I get it?
    Only the Revenue Supervisor, the Finance Director or the Town Manager can adjust your bill in accordance with the rules established by the Board of Aldermen.
  • I think I am being charged for too many gallons of water what do I need to do?
    Call the Revenue Department and request  a reread or meter test. (Remember you must pay for a meter test).
  • I think the Water Sewer Ordinance is not fair or wrong what can I do?
    The only recourse you have is to appear before the Board of Aldermen and request that they change the ordinance or grant you an exception to policy.

SERVING YOU

The Water Department falls under the leadership and guidance of the Interim Finance Director, Tina West.  The Water Department is part of the Revenue Department.

  • Customer Service Rep: Renee Robinson
  • Customer Service Rep: Sandra Miehle
  • Revenue Supervisor: Michelle Ballard

The Water Department can be contacted by phone, fax, mail or e-mail.
300 Ruth Street
PO Box 617
Spring Lake, NC 28390
phone: (910) 703 - 8912
fax: (910) 436-1433

Spring Lake Town Directory