Water Department

MISSION STATEMENT

DIRECTOR

The Water Department falls under the leadership and guidance of the Finance Director.  The Water Department is part of the Revenue Collections and Revenue Billing Departments which each have a Supervisor.  Those Supervisors report to the Finance Director.

Pay Water Bill Online	Links to page where one can pay water bill online
Water Department Links	Links to water FAQs, water department forms and rates and fees
Payment Information	Information on the various payment methods accepted and offered by the Revenue Collections Department
General Information	Information billing, late fees, disconnection and account maintenance.
Service Information	Information about new service (both residential and commercial) as well as transfer of service.
Disconnection Information	Information about disconnection of service.
Contact Information	Points of contact for the Water Department

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PUBLIC NOTICE

ATTENTION

The Town of Spring Lake has made changes to it's utility billing policies effective July 1, 2011. These changes affect rates, when account balances are due, deposits, disconnection for nonpayment and after hours reconnection.

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PAY WATER BILL ONLINE

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WATER DEPARTMENT LINKS:

PAYMENT INFORMATION:

The Revenue Billing Department accepts the following payment methods:

• cash
• checks
• money orders
• Visa
• Master Card
• Debit Cards with a Visa or Master Card logo

Mailed Payments should be sent to:

          Town of Spring Lake

          Water Department

          P.O. Box 617

          Spring Lake, NC  28390

If you are interested in an automated bank draft, you may complete an application at the Revenue Collections Department or call (910) 436-0241 for more information.  Applications are also available online. (Use the Forms and Permits link above.)  Once the application is submitted, you should continue to pay your bill until you receive one that reads, "Do not pay this bill, your account will be drafted." There is no convenience fee associated with this payment method at this time.

Phone payments can be made by calling (910) 436-0241. At this time, we do not accept checks by phone. We do accept Visa or Master Card payments. To better serve you, please have your water account number ready prior to placing your call. There is no convenience fee associated with this payment type at this time.

Online payments may be submitted 24 hours a day, 7 days a week by clicking the following:

Please note the following:

• Online payments can take up to 2 business days to post to your account.
• If you opt to pay your water bill online the day before or the day the bill is due (the 18th of the month), there is the possibility that the payment will NOT be credited to your account prior to the deadline. THEREFORE, you will still appear to owe a payment at the time disconnections are generated - meaning there may be a disruption in your water service.
• If your services have been disconnected, please remit the $20 reconnect fee to have your services restored.
• When using the online payment method, use your account number only. Only numerical entries made are acknowledged by the system and numbers entered are treated as account numbers (please read the notice on the online payment page before entering any information.)

There is no convenience fee associated with this payment type at this time.

GENERAL INFORMATION

Meters are read and bills are calculated on a monthly basis.  Billings are mailed by the third day of each month.  Account balances are due and payable on the tenth (10th) day of the month.  If account balances are not paid by the close of business on the eighteenth (18th) day of the month, a $25.00 late penalty will be assessed to each account.  If the eighteenth (18th) falls on a Saturday, Sunday or holiday, the lat penalty will be added at the close of business of the first working day thereafter.  If the account balance remains unpaid following the close of business on the twentieth (20th) day of the month, utility service is subject to disconnection.  Accounts with a balance of thirty dollars ($30) or less will not be subject to disconnection.  If service is disconnected and the meter shows that usage that any usage has occurred between the cut off and restoration, there will be a tampering fee assessed on the account in the amount of $100.00.  The tampering fee must be paid in addition to any other charges that may be due on the account before water service can be restored.  The town is not responsible for the bills that are not delivered by the US Postal Service.  If you do not have your bill by the fifth (5th) day of the month, you should contact the Revenue Billing Division.  We do not send second notices. If you have a question regarding the charges on your bill, contact the Town of Spring Lake's Billing and Collections Division at (910) 436-0241 during normal business hours prior to the 10th day of the month.  The town's normal hours of operation are Monday thru Thursday 7:30 am to 5:30 pm and Friday 7:30 am to 12:00 noon.

SERVICE INFORMATION

1. NEW SERVICE:

              The Revenue Collections Department requires the following to establish new

              residential service:

• picture ID
• SSN
• lease, deed or contract
• deposit

             The Revenue Collections Department requires the following to establish new

             commercial service:

• picture ID
• SSN
• lease, deed or contract
• deposit

             Services are connected within 24 hours after the application, documents and fees are

             processed and received. Forms can be obtained from the Revenue Collections Department

             or downloaded from the website (use the Forms and Permits link above.)

   2. TRANSFERS:

             The Revenue Collections Department requires the following to transfer service from one

             location to the next:

• picture ID
• SSN
• lease, deed or contract
• service fee

              All balances from the transferred location must be paid in full when transferring an

              account.

DEPOSITS/SERVICE FEES

Residential Deposit - new account

Residential Service Fee - Transfer

$15.00 - the deposit will transfer from your previous location and will remain on your account until your final bill.  If your final bill is larger than the deposit amount, you will be billed for the balance.  If your final bill is less than your deposit amount, we will send a refund check to your new residence.  If your refund is less than $3.00, no refund will be issued.

Commercial Deposit - new account

$75 deposit - $15 service fee - the deposit charge will remain on your account until your final bill.  If your final bill is larger than the deposit amount, you will be billed for the balance.  If your final bill is less than your deposit amount, we will send a refund check to your new address.  If your refund is less than $3.00, no refund will be issued.

Commercial Service Fee - Transfer

$15.00 - the deposit will transfer from your previous location and will remain on your account until your final bill.  If your final bill is larger than the deposit amount, you will be billed for the balance.  If your final bill is less than your deposit amount, we will send a refund check to your new residence.  If your refund is less than $3.00, no refund will be issued.

DISCONNECTION OF SERVICE INFORMATION.

To terminate an account, all account holders are required to remit a disconnection of service form and must do so in person at the Revenue Collections Department.

NO ACCOUNTS WILL BE VERBALLY TERMINATED.

CONTACT INFORMATION:

Customer Service Reps	Revenue Billing Supervisor	Revenue Collections Supervisor	Finance Director
Renee Robinson - (FT,) Sandra Miehle  (PT)& Jannell Medena (PT)	Cherie Turner	Donna Litteral	Allen Coats
PO Box 617	PO Box 617	PO Box 617	PO Box 617
Spring Lake, NC 28390	Spring Lake, NC 28390	Spring Lake, NC 28390	Spring Lake, NC 28390
(910) 436-0241 x318 or x319	(910)436-0241	(910)436-0241 x317	(910)436-0241 x313