Water department FAQ's

• Who do I contact to check my high water bill?
  The Revenue Collections/Revenue Billing Department at (910) 436-0241.
  
  
• I had a leak repaired can I get an adjustment of my bill?
  

  Yes, if you can show proof of a repair by a licensed plumber or produce a receipt for repair parts that you purchased and used to make the repairs yourself.  Town rules limit leak adjustments to one per customer per year.

  
  
• Who can make adjustments to my bill?
  

  Only the Revenue Collections Supervisor, the Revenue Billing Supervisor, the Finance Director or the Town Manager can adjust your bill in accordance with the rules established by the Board of Aldermen.          

   

                                                                      
• When does a request for an adjustment need to be made by?
  Request for all adjustments need to be submitted by the 10th day of the month in order to be processed by the 18th. All adjustments submitted after the 10th day of the month will be processed the following month.
  
  
• The lady on the phone said I was due an adjustment, how do I get it?
  

  Only the Revenue Collections Supervisor, the Revenue Billing Supervisor, the Finance Director or the Town Manager can adjust your bill in accordance with the rules established by the Board of Aldermen.          

   

• I think I am being charged for too many gallons of water what do I need to do?
  

  Call the Revenue Collections Department and request  a reread or meter test. (Remember you must pay for a meter test).

  
  
• I think the Water Sewer Ordinance is not fair or wrong what can I do?
  The only recourse you have is to appear before the Board of Aldermen and request that they change the ordinance or grant you an exception to policy.