Water Department

Click this link and follow the prompts to pay online          

The following options are available to pay your water bill at the Revenue Collections Department:

• The Revenue Collections Department accepts cash, checks, money orders, Visa, Master Card and debit cards with a Visa or MasterCard logo.
• Mailed payments can be sent to: Town of Spring lake, P.O. Box 617, Spring Lake, NC 28390.  Please include your payment stub and/or account number with your payment.
• Online payments can be submitted 24 hours a day, 7 days a week at the www.spring-lake.org website.  Online payments can take up to 2 business days to post to your account. If your services have been disconnected, please remit the $20 reconnect fee to have your services restored.  There is no convenience fee associated with this payment type at this time.
• Automatic Bank Draft.  If you are interested in automatic bank draft, you may complete an application at the Revenue Collections Department or call (910) 436-0241 for more information.  Once the application is submitted, you should continue to pay your bill until you receive one that reads, "Do not pay this bill, your account will be drafted."  There is no convenience fee associated with this payment type at this time.
• Phone payments can be made by calling (910)436-0241.  At this time, we do not accept checks by phone.  We do accept Visa or MasterCard payments.  Please have your water account number ready prior to placing your call.  There is no convenience fee associated with this payment type at this time.

Payments made online with debit/credit cards may take up to two business days to post to your account.

Late Fees

All bills paid after 5:30 pm on the 18th day of the month will receive a $12 late fee.

Reconnect Fees

All accounts with a balance after the 18th day of the month will be subject to disconnection and assessed a $20 reconnect fee.  The complete account balance must be paid in full in order to have services restored.

New Service

The Revenue Collections Department requires picture ID, SSN, lease, deed or contract and a $65 deposit to establish new residential service.

The Revenue Collections Department requires picture ID, SSN, lease, deed or contract and a $90 deposit to establish new commercial service.

Services are connected within 24 hours after the application, documents and fees are received.

Transfers

The Revenue Collections Department requires picture ID, SSN, lease, deed or contract and a $15 service fee to transfer service from one location to the next.  All balances from the transferred location must be paid in full when transferring an account.

Disconnection of Services

To terminate an account, all account holders are required to remit a disconnection of service form and must do so in person at the Revenue Collections Department.  No accounts will be verbally terminated.

We continue to work on customer service to make it easier for you to conduct your business. Look at some of the changes we have made:

• Payments can be made with debit/credit cards by telephone. Establishment of Medical
• Priority accounts for customers who qualify.
• Receipts for minor repairs, repair work orders or valid receipts from a licensed plumber may be used to determine if an adjustment can be made.

      Hours of Operation:

** DRIVE THRU ONLY.  Closed to walk-in and phone customers

Comments or concerns regarding the water department may be sent to our email address by clicking here.