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Community Transportation Program

(The following information was taken from the Cumberland Cumberland County Website http://www.co.cumberland.nc.us/planning/ctp.aspx pasted here so it could be read in our app)


The mission of the Community Transportation Program is to provide safe, dependable, accessible and affordable transportation to Cumberland County residents.

Thousands of Cumberland County residents travel in their own vehicles to various destinations across the city and county. They rely on their own independence to get to work, the doctor’s office or even the grocery store. However, some residents try to manage daily with the reality of not having any means of transportation. Many of those without vehicles get from place to place using public transportation.

For some people, riding public transportation can be challenging because of physical, financial or other issues. To assist with these transportation challenges, the State of North Carolina has enacted the Rural Operating Assistance Program Grant.

In addition, the Community Transportation Program also receives a portion of the Home & Community Care Block Grant administered by the North Carolina Division of Aging and Adult Services through the Mid-Carolina Area Agency on Aging.

The Transportation Advisory Board (TAB) is the support organization for the Community Transportation Program. The purpose of the TAB is to provide technical advice and assistance in carrying out the goals of the program. Members of the TAB are appointed by the Cumberland County Board of Commissioners for a two year term. Meetings are held quarterly at the Historic Courthouse Courtroom #3 and are open to the public.


POLICIES AND PROCEDURES (FOR ELDERLY AND DISABLED)

The Community Transportation Program (CTP) provides transportation for
eligible clients to medical appointments (non-dental) and pharmacy trips
(to pick up prescriptions) throughout Cumberland County. Upon
acceptance into the program, clients can schedule appointments by calling
the CTP office at (910) 678-7619 between the hours of 9:00 a.m. and
12:00 p.m., Monday – Friday. Transportation requests must be made no
later than 12 noon the business day before your scheduled appointment.
Same day rides cannot be scheduled.
When calling to make an appointment, please have all pertinent
information available. We will need your full name, phone number, the
date and time of appointment, and the street address of your appointment
destination.
Be ready for your ride one hour before your scheduled appointment time.
Service provided is curb to curb. Those who need additional assistance
may request door to door service. The drivers will honk the horn to let
you know when your transportation has arrived. It is imperative that you
are waiting, watching, and listening. If you miss your ride we CANNOT
reschedule for the same day.
When the transport company takes you to your appointment, they will
give you a business card with their number on it. Please call, or have the
receptionist from the doctor’s office call the number on the business card
when you are ready for pick-up.
Due to liability risks and the safety of our clients and drivers, services
cannot be provided for invalid and bedridden individuals. Clients must be
independently mobile (includes using walkers, canes, or wheelchairs for
mobility). Clients may provide their own escort to ride with them to
provide assistance for no additional fee. If you must cancel your appointment, please call the CTP office at (910)
678-7619 and your transport company (at the number provided to you on the
business card). The CTP office requests that all cancellations be made at
least two hours prior to your appointment. No shows or untimely
cancellations may be grounds for suspension or discontinuance of services.
Inappropriate, violent or unmanageable behavior may also be grounds for
revoking transportation privileges.
You MUST make your appointments through the CTP office. The transport
company will not provide trips that are not authorized by the CTP office.
We are able to bring you this transportation at no cost to you. We pay
the carriers for every trip. Cancellations made too late and no-shows still
cost the program money whether you ride or not. Please be considerate
of this service and others who need transportation as well.
Any contribution towards the Community Transportation Program assists
in providing additional transportation to the elderly and disabled citizens
within the county. All participants of the program are encouraged to
contribute, but are in no way obligated or required. If you wish not to
contribute, you will continue to be transported as usual.
In the event of inclement weather, we will notify you of delays or
cancellations via our voicemail at 910-678-7619 and/or News 14 Closings.
Eligibility Requirements
Age 60 + and/or validated disabled client, living within Cumberland
County, not receiving transportation from or eligible for ADA or Medicaid
transportation, not living in a nursing or rest home. Transportation is
limited to medical appointments and pharmacy trips only. All programs limited by funding restrictions
Revised October 5, 2011


POLICIES AND PROCEDURES (FOR URBAN EMPLOYMENT)

The Community Transportation Program (CTP) provides transportation to
eligible urban residents to work or school. Transportation is provided Monday
thru Friday from 5:00 am to 8:00 pm at a cost of $2.25 per one way trip.
Upon acceptance into the program, clients can request transportation by calling
the CTP office at (910) 678-7675 between the hours of 9:00 a.m. and 12:00
p.m., Monday – Friday. Transportation requests must be made no later than 12
noon the business day before your requested transportation. Same day rides
cannot be scheduled.
When calling to schedule transportation, please have all pertinent information
available. We will need your full name, phone number, the date and time of
requested transportation (Time you wish to arrive at destination), and the
street address of your destination.
Be ready for your ride one hour before your scheduled appointment time. The
drivers will honk the horn to let you know when your transportation has arrived.
It is imperative that you are waiting, watching, and listening. If you miss your
ride we CANNOT reschedule for the same day.
When the transport company takes you to your destination, they will give you a
business card with their number on it. Please call the number on the business
card when you are ready for pick-up.
If you must cancel your transportation, please call the CTP office at (910) 678-
7675 and Majestic at (910) 484-4276. The CTP office requests that all
cancellations be made at least two hours prior to your scheduled pick-up. No
shows or untimely cancellations may be grounds for suspension or
discontinuance of services. Inappropriate, violent or unmanageable behavior
may also be grounds for revoking transportation privileges.
In the event of inclement weather, we will notify you of delays or cancellations
via our voicemail at 910-678-7675 and/or News 14 Closings.
Please note that riders under the age of eighteen must be accompanied by an
adult. All programs limited by funding restrictions
Revised October 5, 2011


POLICIES AND PROCEDURES (FOR RURAL GENERAL PUBLIC)

The Community Transportation Program (CTP) provides transportation to eligible rural
residents for trips such as: school, shopping, work, and medical appointments (for
non-Medicaid riders). Transportation is provided Monday thru Friday from 5:00 am to
8:00 pm at a cost of $2.25 per one-way trip.
Upon acceptance into the program, clients can request transportation by calling the
CTP office at (910) 678-7675 between the hours of 9:00 a.m. and 12:00 p.m.,
Monday – Friday. Transportation requests must be made no later than 12 noon the
business day before your requested transportation. Same day rides cannot be
scheduled.
When calling to schedule transportation, please have all pertinent information
available. We will need your full name, phone number, the date and time of
requested transportation (Time you wish to arrive at destination), and the street
address of your destination.
Be ready for your ride one hour before your scheduled appointment time. The
drivers will honk the horn to let you know when your transportation has arrived. It is
imperative that you are waiting, watching, and listening. If you miss your ride we
CANNOT reschedule for the same day.
When the transport company takes you to your destination, they will give you a
business card with their number on it. Please call the number on the business card
when you are ready for pick-up.
If you must cancel your transportation, please call the CTP office at (910) 678-7675
and B&W Transporting at (910) 309-3819. The CTP office requests that all
cancellations be made at least two hours prior to your scheduled pick-up. No shows
or untimely cancellations may be grounds for suspension or discontinuance of
services. Inappropriate, violent or unmanageable behavior may also be grounds for
revoking transportation privileges.
In the event of inclement weather, we will notify you of delays or cancellations via our
voicemail at 910-678-7675 and/or News 14 Closings.
Please note that riders under the age of eighteen must be accompanied by an adult. All programs limited by funding restrictions
Revised October 5, 2011

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The Town of Spring Lake • PO Box 617 • 300 Ruth Street • Spring Lake, NC 28390 Town Hall: (910) 436 – 0241 • Water Department: (910) 703 – 8912

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