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UTILITY CUSTOMER SERVICE

Five Easy Ways to Pay Your Utility Bill:

  1. Online: Click HERE. Payments are accepted seven days a week, 24 hours a day. (NOTE:  a $1.50 convenience fee is added to all credit card payments made online.)
  2. Bank Draft: Print out the Bank Draft enrollment form and return by: mail (PO Box 617, Spring Lake, NC 28390,) fax (910- 436 – 1433 ) or in person to the Utility Customer Service Department, located inside of Town Hall.
  3. Drop Boxes: These silver boxes are located in the parking lot across from Town Hall and at the drive thru of the Water Department.  Payments are collected Monday through Friday only.
  4. U. S. Mail: Please send your payments, along with your payment stub, to our remittance address:
    Town of Spring Lake – Utility Customer Service
    PO Box 617
    Spring Lake, NC 28390
  5. In Person: We welcome your payment in person at the Revenue Collection window inside of  Town Hall. Our physical address is 300 Ruth Street, Spring Lake, NC 28390.

When to pay:

  • The current charges due on your bill are payable when you receive the bill. Bills are mailed by the 3rd day of each month and balances are due on the 10th day of the month.
  • Current charges are considered delinquent after the date shown as the due date.  Accounts are considered delinquent if payments are not received by the 18th day of the month.
  • Your account may be charged a $25 late fee if payments are not received by the 18th. If the account remains unpaid following the close of business on the 25th, service is subject to disconnection.
  • Any late penalties that are included on your bill as well as a reconnect fee must be paid before service will be restored.
  • The Revenue Department may attempt a call using our automated system to a phone number provided by the customer alerting you as to the planned date of disconnection. It is the responsibility of the account holder to ensure all information, including telephone numbers, is accurate and current.
  • Questions regarding billed charges for service or payments should be directed to the Town of Spring Lake’s Utility Accounts Customer Service of the Finance Department at (910) 703-8912.

Friendly Reminders:

  • Establishing a new account or transferring an account requires a picture ID, copy of lease – deed or contract and your deposit.
  • Deposits range from $50 for good credit to $150 for bad credit.
  • Online payments may take up to two (2) business days to post to your account.
  • If you opt to pay your water bill online the day before or the day the bill is due (the 18th of the month), there is the possibility the payment will NOT be credited to your account prior to the deadline. THEREFORE, you will still appear to owe a payment at the time disconnections are generated – meaning there may be a disruption in your water service.

  • Rate & Fee Schedule
  • To sign up to receive your water bill electronically and/or to
    receive notifications from the Town,)click here
  • Utility Ordinance

SERVING YOU

The Water Department falls under the leadership and guidance of the Finance Director, Mr. Claiburn “Butch” Watson.  The Water Department is part of the Revenue Department.

  • Customer Service Rep: Ms. Sandra Miehle
  • Customer Service Rep: Ms. Robyn Stringfield
  • Customer Service Rep: Ms. Felicia Ewell
  • Revenue Collection Specialist: Ms. Sandra Ham
  • Revenue Supervisor: Ms. Renee Robinson

The Water Department can be contacted by phone, fax, mail or e-mail.
300 Ruth Street
PO Box 617
Spring Lake, NC 28390
phone: (910) 703 – 8912
fax: (910) 436-1433

Spring Lake Town Directory

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The Town of Spring Lake • PO Box 617 • 300 Ruth Street • Spring Lake, NC 28390 Town Hall: (910) 436 – 0241 • Water Department: (910) 703 – 8912

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