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Utility/ Water Department Customer Service

The Town of Spring Lake Water Department is located inside the Town Hall located at 300 Ruth Street,
and has a full service drive-thru window on the right hand side of the building for easy transactions.

 


**Please note that due to COVID-19,  the Spring Lake Water Department will not be able to conduct person to person business inside of the Town Hall until further notice.

This is our effort to help minimize the spread of the virus to staff or our customers.

During this time, the drive thru window will be available to conduct business from 7:30 a.m.- 5 p.m. Mon-Thursday, and 7:30 a.m.-12  noon on Fridays.

The secure drop box located in the drive-thru lane, as well as the one in the parking lot across the street from Town Hall is also still available to drop your payments off.


February 5, 2021:

The Town of Spring Lake Water Department has had a delay in February’s water bills being posted and sent to our customers.

Your current bill will post today, 2/5/2021.

This delay was due in part to the closure they were faced with during the COVID-19 case they had within their building.

Please keep in mind that  the period of time between the previous meter reading and the current meter reading was a little longer
than the normal time frame due to the closure, and your bill may reflect this and may be a little higher than what you are used to.

You may reach out to the Water Department at 910-703-8912 and speak with customer service about your balance during their normal business hours,
or you may utilize the online BillPay provided here on the website to pay your invoice.

Again, we extend a gracious thank you to all of our customers who have shown patience and understanding with us as we navigate these uncharted waters together.



  We’ve made it easy for you

 

  •    Online: Payments are accepted 24 hours a day, seven days a week when you use the online BILLPAY service available to customers.
    (Please note that a convenience fee of $1.50 will be added to all credit card payments made using the online service.)


  • Bank Draft: You can print out the Bank Draft enrollment form and return it to us by either USPS mail or via an email to: [email protected] if you prefer automatic monthly drafts.

  • In person: Visit us at the Utility Customer Service Department, located inside of  our Town Hall located at 300 Ruth Street, Spring Lake.

  • Drop Boxes: These secure drop boxes are located in the EXIT lane of the parking lot directly across from the Town Hall and on the right hand side of the building at the drive thru window.Payments are collected Monday through Friday only, during normal business hours.


    U.S.P.S. remittance address:
    Please send your payments, along with your payment stub, to:
    Town of Spring Lake

    Utility Customer Service
    300 Ruth Street
    Attn: Water Dept.
    Spring Lake, NC 28390



When to pay:

  • The current charges due on your bill are payable when you receive the bill. Bills are mailed by the 3rd day of each month and balances are due on the 10th day of the month.
  • Current charges are considered delinquent after the date shown as the due date.  Accounts are considered delinquent if payments are not received by the 18th day of the month.
  • Your account may be charged a $25 late fee if payments are not received by the 18th. If the account remains unpaid following the close of business on the 25th, service is subject to disconnection.
  • Any late penalties that are included on your bill as well as a reconnect fee must be paid before service will be restored.
  • The Revenue Department may attempt a call using our automated system to a phone number provided by the customer alerting you as to the planned date of disconnection. It is the responsibility of the account holder to ensure all information, including telephone numbers, is accurate and current.
  • Questions regarding billed charges for service or payments should be directed to the Town of Spring Lake’s Utility Accounts Customer Service of the Finance Department at (910) 703-8912.

Friendly Reminders:

  • Establishing a new account or transferring an account requires a picture ID, copy of lease – deed or contract,  and your deposit.
  • Deposits range from $50 for good credit to $150 for bad credit.
  • Online payments may take up to two (2) business days to post to your account.
  • If you opt to pay your water bill online the day before or the day the bill is due (the 18th of the month), there is the possibility the payment will NOT be credited to your account prior to the deadline. THEREFORE, you will still appear to owe a payment at the time disconnections are generated – meaning there may be a disruption in your water service.

Proudly Serving you: 

The Water Department falls under the leadership and guidance of the Finance Director, Mrs. Gay Tucker.  The Water Department is part of the Revenue Department.

  • Customer Service Rep: Ms. Sandra Miehle
  • Customer Service Rep: Ms. Maria Flores Colon
  • Customer Service Rep: Ms. Lakeshia Hardy
  • Revenue Collection Specialist :Ms. Felicia Ewell
  • Revenue Supervisor: Ms. Renee Robinson

    The Water Department can be contacted by phone, fax, mail or e-mail at [email protected]
    300 Ruth Street
    Spring Lake, NC 28390
    phone: (910) 703 – 8912
    fax: (910) 436-1433

Spring Lake Town Directory

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The Town of Spring Lake • 300 Ruth Street • Spring Lake, NC 28390 Town Hall: (910) 436-0241 • Water Department: (910) 703 – 8912

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