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Utility/ Water Department Customer Service

The Town of Spring Lake Water Department is located inside the Town Hall located at 300 Ruth Street.



December 15th, 2020:

Please note that the Utility / Water Department’s online Bill Pay is now available, as well as all regular methods of payments and/or business at their drive-thru window located at the Town Hall on Ruth Street.

Hours of Operation are:

Monday-Thursday 7:30 a.m. -5:00 p.m.

Friday’s 7:30 a.m.-  12 NOON

On behalf of the Water Department staff, we would like to extend a very warm and gracious thank you to all of our residents and customers who have worked with us and shown levels of patience, compassion, and understanding that were second to none, during these last few weeks.
It did not go unnoticed. We appreciate each and every one of you.


All Town of Spring Lake offices will be closed on Thursday and Friday, Dec. 24th and 25th, in observance of the holiday.
The secure drop boxes will be available for payment drop-offs if you would like to utilize them.

Merry Christmas and Happy Holidays!

 


 Monday, November 16th, 2020

URGENT NOTICE:
The Town of Spring Lake’s network has been affected by a virus and is currently being investigated.
Various local and state agencies are involved to assist with this matter.

More information will be available as the investigation progresses.

Until then, all online activity is unavailable.
Emails and online Bill Pay will be down until the investigations is completed.

We would like to thank everyone in advance for their patience and understanding as we work through this unfortunate event.


 

 


**Please note that due to COVID-19,  the Spring Lake Water Department will not be able to conduct person to person business inside of the Town Hall until further notice.

This is our effort to help minimize the spread of the virus to staff or our customers.

The drive thru window will remain open.


During this time, the drive thru window will be available to conduct business from 7:30 a.m.- 5 p.m. Mon-Thursday, and 7:30 a.m.-12  noon on Fridays.

The secure drop box located in the parking lot across the street from Town Hall is also still available to drop your payments off.




You can also use our Online Bill-Pay option by visiting the Online Bill Pay in our drop down menu located on the home page.

Hours of Operation

Monday-Thursday   7:30 a.m.-5 p.m.
Fridays 7:30 a.m.-12 Noon


Five Easy Ways to Pay Your Utility Bill:

  1. Online: Click HERE. Payments are accepted seven days a week, 24 hours a day. (NOTE:  a $1.50 convenience fee is added to all credit card payments made online.)
  2. Bank Draft: Print out the Bank Draft enrollment form and return by: mail (PO Box 617, Spring Lake, NC 28390,) fax (910- 436 – 1433 ) or in person to the Utility Customer Service Department, located inside of Town Hall.
  3. Drop Boxes: These silver boxes are located in the parking lot across from Town Hall and at the drive thru of the Water Department.  Payments are collected Monday through Friday only.
  4. U. S. Mail: Please send your payments, along with your payment stub, to our remittance address:
    Town of Spring Lake – Utility Customer Service
    PO Box 617
    Spring Lake, NC 28390
  5. In Person: We always welcome your payment in person at the Revenue Collection window inside of  Town Hall. Our physical address is 300 Ruth Street, Spring Lake, NC 28390.


When to pay:

  • The current charges due on your bill are payable when you receive the bill. Bills are mailed by the 3rd day of each month and balances are due on the 10th day of the month.
  • Current charges are considered delinquent after the date shown as the due date.  Accounts are considered delinquent if payments are not received by the 18th day of the month.
  • Your account may be charged a $25 late fee if payments are not received by the 18th. If the account remains unpaid following the close of business on the 25th, service is subject to disconnection.
  • Any late penalties that are included on your bill as well as a reconnect fee must be paid before service will be restored.
  • The Revenue Department may attempt a call using our automated system to a phone number provided by the customer alerting you as to the planned date of disconnection. It is the responsibility of the account holder to ensure all information, including telephone numbers, is accurate and current.
  • Questions regarding billed charges for service or payments should be directed to the Town of Spring Lake’s Utility Accounts Customer Service of the Finance Department at (910) 703-8912.

Friendly Reminders:

  • Establishing a new account or transferring an account requires a picture ID, copy of lease – deed or contract,  and your deposit.
  • Deposits range from $50 for good credit to $150 for bad credit.
  • Online payments may take up to two (2) business days to post to your account.
  • If you opt to pay your water bill online the day before or the day the bill is due (the 18th of the month), there is the possibility the payment will NOT be credited to your account prior to the deadline. THEREFORE, you will still appear to owe a payment at the time disconnections are generated – meaning there may be a disruption in your water service.

   Proudly Serving you: 

The Water Department falls under the leadership and guidance of the Finance Director, Mrs. Gay Tucker.  The Water Department is part of the Revenue Department.

  • Customer Service Rep: Ms. Sandra Miehle
  • Customer Service Rep: Ms. Robyn Stringfield
  • Customer Service Rep: Lakeshia Hardy
  • Revenue Collection Specialist :Ms. Felicia Ewell
  • Revenue Supervisor: Ms. Renee Robinson

    The Water Department can be contacted by phone, fax, mail or e-mail.
    300 Ruth Street
    Spring Lake, NC 28390
    phone: (910) 703 – 8912
    fax: (910) 436-1433

Spring Lake Town Directory

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The Town of Spring Lake • 300 Ruth Street • Spring Lake, NC 28390 Town Hall: (910) 436-0241 • Water Department: (910) 703 – 8912

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